Shipping Policy

At Off The Hook London, we aim to deliver your favourite footwear quickly, safely and efficiently. Please read the details below to understand how our shipping process works.

1. Order Processing Time
• Orders placed Monday to Friday before 12:00 PM (GMT) are processed and dispatched on the same day.
• Orders placed after 12:00 PM (GMT), or on weekends or public holidays, will be processed on the next working day.
• Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

2. Shipping Options & Delivery Time
We currently ship all orders from our UK warehouse.

Express Delivery (UK Mainland)
• Delivery time: 1–2 working days
• Courier partners: Evri, Royal Mail and DPD
• Tracking: Fully trackable
• Cost: Free on all orders
• Orders must be placed before 12:00 PM GMT for same-day dispatch.

Northern Ireland, Scottish Highlands & Remote Areas
• Delivery time: 3–5 working days, depending on your zone.
• Cost: Free on all orders

3. International Shipping
At the moment, we do not offer international shipping outside the United Kingdom. We are working to introduce this soon.

4. Click & Collect
We currently do not offer Click & Collect services.

5. Order Tracking
You can track your parcel using the tracking link sent to your email after dispatch. If you experience any issues, please contact our support team.

6. Undelivered / Returned Parcels
A parcel may be delayed or returned if:
• The delivery address is incorrect or incomplete.
• Delivery attempts are unsuccessful.
• The customer is unavailable to receive the parcel.
We will notify you by email if your parcel is returned. Redelivery is free.

7. Lost or Damaged Parcels
If your parcel is lost, stuck in transit, delivered to the wrong address or arrives damaged, please contact us within 48 hours at info@offthehooklondon.com. Include your order number and photos, where applicable. We will coordinate with the courier to resolve the issue as soon as possible.

8. Shipping Delays
Delays may occur due to factors such as:
• Adverse weather
• Courier issues
• Festivals or peak periods
• Government restrictions

9. Address Changes
Address changes can only be made before your order is dispatched. Once the parcel has been shipped, we cannot change the delivery address. Please note that verifying an address change before dispatch may delay your order.

10. Customer Support
For any shipping-related queries, please contact us:
Phone: 01908-921398
Email: info@offthehooklondon.com
Response time: 24–48 working hours
Website: https://www.offthehooklondon.com/