Ask about Bale-Black-High-Shine
Free UK delivery on eligible orders, with next-day delivery available on selected orders. We offer 28-day returns on unworn items in their original condition and packaging. Delivery options, costs and tracking details are provided at checkout. Please see our Returns Policy for full details.
How long will delivery take?
We offer next-day delivery on most orders. Delivery times may vary depending on your postcode and location. Click here to view the estimated delivery timeline for your area.
How can I track my order?
Once your order has been dispatched, you’ll receive an Evri tracking ID, which you can use to track your delivery.
Click here to track your order via Evri.
Do you offer free delivery?
Yes, we offer free delivery on all orders.
How do I find the right size?
You’ll find a size guide on each product page to help you choose the right size and fit.
What is your returns policy?
We offer a 28-day returns policy, subject to the conditions outlined in our Returns Policy. Please visit our Returns Policy page for full details.
How do I return an item?
Visit our Returns Portal, select your reason for return and follow the instructions to generate your free returns label.
Click here to start your return.
Do you offer free returns?
Yes, we offer free returns on all eligible orders. Please see our Returns Policy and Terms & Conditions for full details.
How long does a refund take?
Refunds are issued to your original payment method within 14 days of receiving and processing your returned item. Please note it is 14 days AFTER we have received and accepted your return, assuming it is in the right condition.
Can I exchange my item for another size?
Exchanges are subject to the condition of the returned item and stock availability. Please contact our Customer Service team at info@offthehooklondon.com / 01908-921398, and we’ll be happy to assist you.
What should I do if my item is faulty or incorrect?
If you’ve received a faulty or incorrect item, please contact our Customer Service team as soon as possible at info@offthehooklondon.com / 01908-921398. We’ll review the issue and help resolve it for you.